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Conditions of sale

Article 1. Generality

These general conditions of the brand Planet Multi Store sale apply to all orders, sales and deliveries of products that the Company sells through its websites;;;;;; only as a distributor through the catalog, offers, advertising and quotes via e-commerce, distance selling, or orally.
The general conditions are applied to individuals and companies or organizations / associations.
All orders require the full and unreserved acceptance of these general conditions of sale. The general conditions of purchase of own client are irrelevant to the interpretation and application of this contract.

Article 2. Quotes, Orders

Only quotes submitted in writing and during the period specified in the quote will be deemed valid by law.
If no mention of the duration of quote, the validity will be fixed at 30 days from issue date.
After that period the quote will be considered expired, subject to acceptance of Planet Multi Store.
Orders can be made and are validly received by Planet Multi Store at the address specifically indicated by the same, through the Internet, by phone, by mail, by fax, through letterhead or with the customer's stamp, or by e-mail. The contract shall be concluded only after formal acceptance by Planet Multi Store. Planet Multi Store will confirm the order by any means useful with specific communication to the customer. The customer should check the order confirmation and immediately communicate any error, omission or deviation from the order itself. Otherwise the object of the sales contract will be determined based on the order confirmation sent by Planet Multi Store. Orders placed by the customer himself or by an attorney or other person authorized to act in his name or on his behalf will produce their legal effects for the customer.
Planet Multi Store reserves the right to cancel the order and to issue a refund in case of not availability of goods or availability of the products in a maximum of 7 days or in case of nonpayment.

Article 3. Subject

The Agreement contains the terms and conditions governing:
the sale of products and provision of services purchased by the Customer through the Site; and navigation on the Site by the Customer as well as the use of all the functions put at the disposal of the Customer through the Site.
Any purchase of products or services by (A) a customer, acting as a customer consumer, will be governed not only by the Agreement but also by the provisions of the Consumer Code and Legislative Decree. N. 70/2003, as applicable; and (B) a customer, acting as a Professional Client, shall be exclusively governed by this Agreement, in addition to the provisions of the Civil Code, so far as not provided here.

Article 4. Registration on the website and acceptance of the contract terms

1. The customer who intends to act as a Registered Customer must complete the registration process on the website by providing information and personal data required and specify an email address to login and a "password" as required in the relevant section of the website. Planet Multi Store will issue an email to confirm the registration to the email address provided by the Customer Registered during the registration process.
2. The customer must read these General Conditions and, in general, the terms and conditions of the Contract which can be displayed and printed during the registration process including through access to pop-up or hypertext link; the customer is required to accept these terms and conditions by clicking into the box marked by the words "I accept the terms and conditions of use."
3. The Customer expressly authorizes Planet Multi Store to send to your e-mail address (even with links to the specific pages of the website) this Agreement, including its General Conditions, any special conditions, as well as all communications related to the execution of this Agreement. Customer acknowledges that this Agreement, including its General Conditions, any special conditions and all its changes from time to time in force, can be printed or downloaded by the Customer himself.

Article 5. Characteristics of products


The prices of products posted on our website respect the laws and regulations worldwide.

- Customers that are part of the European Union: the prices of our products are inclusive of VAT but no shipping costs which will be indicated in the shopping cart before completing the order.

- Customers who are not part of the European Union: the prices do not include the VAT and postage and You'll have to pay Custom Duties (and other possible taxes) once the order reaches its destination and in any case they will be payable by the recipient upon arrival of the merchandise.

The Customs duties are paid directly to the shipping courier that acts as intermediary. The customs rates and rules vary from country to country and it is hard to know how they work exactly.
All prices displayed on our website do not include any charges for services that may be charged to the customer.
Purchases of products (as shown and described on our sales Store in the relevant technical specifications) as well as of services are performed by the customer with the price in force at the time of transmission of the Purchase Order (however, the price will be displayed on the website as well as within the Purchase Order).
Notwithstanding the foregoing, Planet Multi Store reserves the right to modify at any time, at its sole discretion and without notice, the price of the Products and Services from time to time on the website, without however giving any assurances regarding that the sale price of the Products or Services remains available on the website or unchanged for a certain period of time.
On the contrary (and for clarity) any price that has been agreed with acceptance by Planet Multi Store of a Purchase Order issued by Customer shall remain unchanged and unchangeable between the parties.
In case We will find an incorrect price and / or apparently absurd, and whatever the reason (informatic or technical error ...) the order will be canceled in case of initial confirmation and the customer will be informed if He desires to make a new Order with the correct price.

Availability of Products

The availability of each product is updated on the website every sixty (60) minutes. In light of the fact that the possibility for customers to submit on-line orders constantly changes the availability of our products, Planet Multi Store does not guarantee the availability of products ordered by the Customer, but reserves the right to check it time by time, by giving notice to the Customer (as previously specified with Article 4).
Thanks to our warehouse of over 1000 square meters and an efficient goods storage, we can guarantee a fast and safe shipping service, but above all we have the majority of products available on our online store.
Having to catalog a wide variety of products and a continuous movement of these ones, because of the continuous shipments, we can not have an immediate availability of all products, but even so we can ensure a rapid delivery, having continuous deliveries by our supplier companies.
Upon receipt of the order, our warehouse processes it.
You will receive an email regarding the status of the shipment only in the event that, for logistical reasons internal or reassortment of the material, there are delays for the this one; or you can log on our site and check everything within its reserved area "orders."
In the event that the goods are ready for delivery, will receive only the fulfillment email with tracking number on the same evening in which his package will be processed (the email is automatically sent from our warehouse systems every night after 19:00 Italian hours).

Unbuyable Products

If you cannot find the buy button for the selected item, we might not be able to deliver the item to your country. We are not allowed to ship some products out of the European Union due to specific will of our Brands. This means that You could see the product and Its converted price, but You’re not allowed to buy it. Only products with "Buy Button" displayed on the webpage can be shipped to your country.

Article 6. Conditions and methods of payment

Methods of payment accepted:

Bank Transfer
Goods will be shipped only after verifying the payment with the bank.
Once received your payment you should send us a payment confirmation via fax: +39 0574 605434 or via email:

Payment details:
BT Line srl
Unicredit Bank, Via Valentini, 59100 Prato (ITALY)
IBAN code: IT74X0200821506000102687162
Swift Code: UNCRITM1G37

PayPal / credit card
We choose to entrust transactions with PAYPAL.
It guarantees 100% security against fraud and your credit card or your PayPal account against unauthorized access.

PayPal is a secure online payment method.
Not only It safeguards your personal information, but also offers extensive protection against unauthorized payments financed with your account. You will receive a confirmation email for every transaction made with your PayPal account . If you receive confirmation of a payment that you have not authorized, PayPal Customer Service will help you solve the problem at any time. You can make a payment using your PayPal account or if you do not have a PayPal account you can safely pay via PayPal with your credit card.
For orders made using PayPal, immediate payment is required.

Article 7. Times and forms of supply of goods

Planet Multi Store delivers products worldwide.
Products purchased will be delivered by Planet Multi Store:
- to the address indicated by the Customer in the Purchase Order;
- to the BT Line srl delivery point selected by the Customer in the Purchase Order;
- to the warehouse of the courier selected by the Customer in the Purchase Order.

Invoice / Receipt

Each delivery will be accompanied by a receipt in accordance with law (invoice will be issued where specifically requested).
The invoice for purchases of products (and related services) delivered to your door will be inserted inside of the package and / or may be required by the Registered Client only if it is explicitly requested by completing all data.
However, as regards the withdrawn products retail at Planet Multi Store, the invoice will be given directly to the Customer if requested at Sale Point Planet Multi Store, otherwise it will be issued a receipt.
No change in the invoice / receipt will be possible after the issuance thereof.
For orders involving more products, sundry invoices or receipts may be issued based on their actual consignments.

Delivery and storage

Products will be delivered by Planet Multi Store to the address specified (ie made available at the Point of Sale or at the warehouse of the carrier selected by the Customer in the Purchase Order) within an indicative and non-binding term of ten (10) business days following the despatch by Planet Multi Store of the e-mail of acceptance of the Purchase Order.

In the event that the products are not delivered after ten (10) business days after dispatch of the e-mail acceptance of the Purchase Order by BT Line srl, the customer can send an email to with subject "Order ID ***** not delivered", and indicating the order number and any notes.

After receiving this e-mail, and after making the necessary checks, Planet Multi Store will contact the Customer within approximately two (2) business days, giving feedback to the Customer's request for information.
In case of purchase of more products of different types, Planet Multi Store reserves the right to deliver individual products with different times and deliveries. This choice of Planet Multi Store will not involve any increase in costs for the customer.

In special circumstances, which may be:
1) natural disasters (eg snow, floods);
2) high season (eg summer or Christmas period);
3) holidays (eg Christmas, Easter);
4) special events (eg Black Friday, Prime Day);
5) political events and contingencies;
deliveries may be delayed due to overloading of couriers and for reasons independent of the will of Planet Multi Store.

The customer is required to verify upon receipt of products ordered: (a) if the number of packages delivered corresponds to that indicated on the shipping document, (b) if the packaging is intact and (c) if the product was delivered to him it conforms to the Order of Purchase made.

The customer must sign the delivery note confirming "the integrity of the products subject to control"; if this does not happen, the customer can not contest the non-compliance of the Product and its quantity compared to what was ordered.

In case of withdrawal of the product directly into the store, Planet Multi Store will communicate by e-mail the customer the date from which the product can be withdrawn. The product will remain in storage at the Planet Multi Store Sale Point for 10 (ten) Business Days of the date on which the Product is available as described above. After this deadline, Planet Multi Store will have the right to declare its Contract terminated and ineffective, by sending an e-mail to the customer for this purpose, and, if so, Planet Multi Store will have the right to re-put on sale Product.

Goods withdrawn at Planet Multi Store

The Products purchased on the website can be collected from the customer also at the store.
The products will be made available at the Point of Sale within an indicative and non-binding term of 10 (ten) Business Days of sending by Planet Multi Store the e-mail of the Purchase agreement.


The invoice for purchases of products (and related services) delivered to your door will be inserted inside of the package and / or can be downloaded from the Customer Registered online directly into the customer's card.
The Registered Customers can download the invoice inputting the order number and their e-mail in the section called "Order Status".
As regards the withdrawn goods at Planet Multi Store, the invoice will be given directly to the customer at the same Sale Point Planet Multi Store.
No change in the bill will be possible after the issuance thereof.
For orders involving more products, separate bills may be issued based on actual shipments made.

Shipping fees

The price of the product purchased by the customer for which both request home delivery or withdrawal at stationary storage at a warehouse of the carrier, must be added an amount by way of shipping. This amount is calculated automatically by the Planet Multi Store system, having regard, among others, to the weight and size of products, but without distinctions related to the place of delivery in Italian territory and in some cases and / or periods shall not be present or tied to spending thresholds. That amount if this will be indicated in the Purchase Order prior to its submission by the Customer.
In case of withdrawal at the point of sale Planet Multi Store, will not add any cost for transportation.
In the case of shipments outside the European Community, customs fees and / or accessories if required will be charged to the purchaser.

Article 8. Warranty

All products purchased through Planet Multi Store enjoy legal warranty of conformity within the meaning of the Consumer Code and the Civil Code as applicable.

Professionist Customer

For each product purchased from a Professionist customer, this one will benefit from the warranty for defects of the goods sold (art. 1490 et seq. commercial code); the Professionist Customer has one (1) year time after delivery of the product purchased to enforce the guarantee against defects (they must be reported in terms of art. 1495 cc).

Consumer Customer

For each product purchased by a Consumer Customer, this one will benefit from the legal warranty of conformity provided in Articles 128 et seq. of the Consumer Code.
The legal guarantee from the seller applies for any lack of conformity occurring within 24 months from the date of delivery of the product to be reported by the customer within 2 months after the date of detection of the defects themselves, in accordance with Article . 132 of the Consumer Code.
This warranty will be applied directly with Planet Multi Store (if the latter is stated as a seller of defective products).

Operating procedures to enforce the legal warranty of compliance

At the store
The customer - providing the Product and Documentation that proves the purchase - can go directly to the store Planet Multi Store and contact the staff who will be on hand to provide all necessary assistance in relation to this case.
The staff will take note of the lack of conformity and will give the "Repair" tab, document recording the taking over of the product and contains all the information and references about the procedure to follow to benefit, where possible, of the legal warranty of conformity.

Phone or email
Alternatively, the customer can contact the store by phone or send your request for assistance to the email
The staff will provide the customer with the necessary information concerning the conditions and procedures for the use of the legal warranty of conformity.
Planet Multi Store generally uses specialized technical assistance centers for repairs on the products it sells (or for the assessment of the conditions for their replacement under warranty), alongside the responsibility of the figure acting as the seller of the defective product, which will always remain directly responsible for the provision of the guarantee.

Planet Multi Store, in order to render a service of after-sales assistance of high standard and absolutely transparent, agrees (on a voluntary basis) to carry out the repair of the defective Product within sixty (60) days from the request for warranty service.

Article 9. Right of withdrawal

Sales via the Internet are governed by Articles 45 to 67 of Legislative Decree 206/2005 (Consumer Code). This legislation provides for the consumer the right to terminate the contract or contract proposals, guaranteeing the right to return the product purchased and the reimbursement of expenses incurred. The right of withdrawal does not apply to sealed audiovisual products and computer softwares open by the consumer, nor to the sealed goods which are not suitable to be returned for hygienic reasons or related to the protection of health which were unsealed after delivery. The customer is responsible for the decrease of the goods value resulting from a different handling than what is necessary to establish the nature, characteristics and functioning of products:

  • without the original packaging;
  • in the absence of integral elements of the product (accessories, cables, instruction manuals, etc);

The right of withdrawal is reserved exclusively for consumers (individuals who purchase goods for purposes not related to his/her profession, trade or business), so it can not be exercised by legal persons and natural persons acting for purposes related to the professional activity. The costs to return the product are at charge of the customer.

Methods and timing for the right of withdrawal

The Customer shall have a period of 14 (fourteen) days to withdraw. The withdrawal period ends after 14 (fourteen) calendar days since the receipt of the goods. Within this period the customer must notify to BT Line srl its intention to terminate the contract with one of the following ways:

  • delivering the product at point of sale. The customer can find all the informations about the address of the store and its opening time on the website. If you want to follow this procedure, the customer will not provide any written communication;
  • sending a registered letter to the following address with return receipt or fax, using the following downloadable electronic form or any other unequivocal communication of the decision to withdraw:

    Within 14 (fourteen) calendar days the Customer will have to ship (at its own expense) the product carefully packed, to the following address:

    BT Line srl
    Via Simintendi 2 59100 Prato
    Phone +39 0574 23395
    Fax +39 0574 60543

    Download the electronic form (PDF)

    The deadline shall be deemed met if the customer ships the product before the expiry of the period of 14 (fourteen) calendar days.

Mode and timings for the refund of the cost of the product and shipping costs to the customer

According to Article 56 of Legislative Decree no. 206/05 BT Line srl will refund all payments within 14 (fourteen) days from the date on which it became aware of the right of withdrawal by the Customer, including the cost of delivery (except for additional costs arising from the possible choice of a type of delivery different than the standard one offered by BT Line srl);

For purchases made with one of the following methods of payment:

  • Cash on delivery
  • Bank transfer
  • Postal

BT Line srl will refund by bank transfer. For purchases made with credit card payment the refund will be made ​​through a transfer of the transaction directly on the credit card. For purchases made via PayPal payment the refund will be made by crediting the account of the customer.

When the right of withdrawal is NOT available

1. The right of withdrawal (provided for in Articles 64 and following, as well as Articles 52 and 53 and paragraph 1 of Article 54) shall not apply:
a) for the supply of foodstuffs, beverages or other goods for domestic use (current consumption) supplied to the home of the consumer, to his residence or to his workplace by distributors who make frequent and regular rounds;
b) Contracts for the supply of services relating to accommodation, transport, catering or leisure services, when at the conclusion of the contract, the trader undertakes to provide these services on a specific date or within a specific period.

2. Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal for the following cases:
a) the provision of services if the performance has begun (with the consumer's agreement) before the expiry of the deadline provided in the Article 64, paragraph 1;
b) the supply of goods or services whose price is dependent on fluctuations in the financial market that the professionist is not able to control;
c) the supply of goods made to specifications or clearly customized or which (because of their nature) can not be returned or are liable to deteriorate or expire rapidly;
d) the supply of audio or computer software unsealed by the consumer;
e) the supply of newspapers, periodicals and magazines;
f) for gaming and lottery services.

The right of withdrawal is excluded, and therefore the paragraphs above, do not apply in respect of contracts concluded with Professionists customers.

Article 10. Responsibility

The Buyer with the order assumes responsibility for compliance with the laws and safety requirements regarding the use of the products purchased.
And therefore it excludes any responsibility of Planet Multi Store for any direct or indirect damage caused to persons or property from improper handling of the products supplied.
BT Line srl shall in no case be held responsible, even indirectly, for the failure or inadequate functioning of the products and / or consequential damages.

Article 11. Privacy Policy

Dear Customer, we are providing the following "Privacy Policy" document containing important information about your privacy and the security devices used by our website.
This Privacy Policy is governed by Italian law and in particular by the legislative decree N.196 (June 30th 2003) which regulates the processing of personal data.

The Privacy Code guarantees that the processing of personal data is carried out in accordance with the rights and fundamental freedoms and the dignity of the person with particular reference to privacy, personal identity and the right to protection of personal data.

The following privacy statement covers the Website maintained by BT Line srl and It's applied whenever our website is visited, you browse through our pages or use our services outside of buying a product.

This Privacy Policy is an integral part of our website and the services we offer, and It completes the Terms and Conditions of Use of the website that govern the access and use of the website and the Terms and Conditions of Online Sale and it is provided under the Privacy Code.

The purchase of products through the Website and its use are based on the assumption that this Privacy Policy has been read and understood.
If You do not agree with this Privacy Policy, please kindly do not use our website.

BT Line srl may modify or update all or part of this Privacy Policy.
Any changes will be accessible to all users on the Home Page of the website .
As soon as the updates will be active and binding they will be published on the website.
If the customer does not wish to accept these changes he is free at any time to stop the navigation on the site.
The continued use of our website and our products and services after the publication of these amendments and / or updates will be deemed acceptance of the above and to the recognition of the specific binding of the new terms and conditions.

1. The holder of personal data processing

BT Line srl, headquartered in via Simintendi 2, 59100 Prato, is the owner of the personal data collected through the website.
BT Line srl lays down the purpose and data processing mode, and the safety procedures to ensure confidentiality.

2. Which informations do we collect online about You?

Disclosing personal informations to BT Line srl (in the different ways in which they are collected on our website) might be necessary in order to achieve the desired result (communication, request for information, purchase a product from the online catalog Planet Multi Store).

The mandatory or voluntary nature of data provision is specified time by time - with reference to the data required - in the data collection forms and the required information will be tagged with an asterisk (*).

If you refuse to communicate the information marked as compulsory, it will be impossible to achieve the main purpose of the collection of specific data and it might be impossible (for example) completing a purchase or executing the contract of sale of the selected product or providing other services available on the website (such as counseling, contact with the customer service, use of email and other specific functions of the website).

Communicating additional data (other than those marked as compulsory) is optional, and a denial of such data does not produce any effect with regard to the main purposes of the collection (use of the website and its services or to purchase the products on sale, for example).

(At each subsequent visit to the website carried out with registration) you will have access to information about Your bookings / orders or to your personal information by following a special link in the home page of the website ("Access"), after typing the own e-mail and password.

3. How we use your information

The processing of your personal data is primarily conducted through computer systems by BT Line srl and third-parties (carefully selected for their reliability and competence) to conduct essential operations to achieve the purposes strictly related to the website, to its services and to online sales of products through the website.

In general, the data are processed for the purposes indicated below:

a) registering on the website, to enjoy the services offered;
b) subscribing to specific services
c) the management of purchases and technical and / or commercial requests relating both to orders of a general nature relating to all requests for information, warranties, refunds or right to reconsider.
d) to send information and promotions, offers of goods and services; of advertising material and / or commercial nature
e) market research, economic analysis and statistics.

In relation to the above stated purposes, the processing of personal data takes place through telematic and electronic instruments strictly related to the purposes indicated and (anyway) in order to ensure the security and confidentiality of data.
The treatment can be carried out on behalf of BT Line srl using the same procedures and criteria mentioned above by a third party providing data processing services or carry out complementary or necessary activity for the services and operations required.
These Third Parties will be appointed Data Processors time to time on behalf of BT Line srl.

In some cases (as expressly provided by the Privacy Code) your personal data will be processed if You'll expressly grant your consent, as in the case of creating a user profile based on preferences and on purchases, so you can send relevant information related with the needs and interests.
However, there are data processing for which the law has established that the consent is not required: for example, we wish to inform you that BT Line srl may process your personal data without your consent when this is necessary to comply with the provisions of the law or when this is necessary to fulfill contractual obligations.

In case of the exception related with the case of art. 130, paragraph 4 of the Privacy Code (authorizing the data processing for sending e-mails about products and services similar to those already purchased that have been benefited, unless you refuse your consent for such use), BT Line srl will use the personal data you have made available on the occasion of a previous purchase or previous visit to the website for any advertising about PLANET MULTI STORE products and services, unless BT Line srl receives an explicit rejection.

Your personal data may be transferred to the members of BT Line srl, without the need for consent, to the extent that this is necessary for the management of on-line sales, delivery of the product, the year of the guarantee or the delivery or return of the product.
These members will treat such personal data in their capacity as independent data processing related to that of BT Line srl.

It can happen that BT Line srl can directly effect the processing of personal data of third parties communicated directly to BT Line srl from its users, such as when the person who pays for a product is different from the recipient, or even when a user wants to give information to a third party of a service or the sale of a specific product on the website.

In such circumstances, if the third party data will be provided, you will be responsible for obtaining consent to the processing of data of the latter, before communicating the data themselves to BT Line srl, and you have to inform them about the existence of this Privacy Policy as "only responsible" for the communication of information and data of third parties.

BT Line srl reserves the right to delete all content, data and personal information is received if the content of the same proves unlawful or harmful to the image of BT Line srl and / or offensive for its products or those of third parties or if it contains illegal material or pornography, inciting violence or promotes discrimination based on race, sex, religion or sexual preference.

4. People in charge of the processing of personal data

BT Line srl can avail of the following responsible for the processing of personal data appointed in accordance with the provisions of article 29 of the Privacy Code:

- Shippers and transport companies, who process the data required to organize and carry out shipment, delivery and return of products purchased on our website;
- Specialized operators who process the data required to manage and maintain applications and web servers; to complete, manage, and monitor purchase orders for products sold on our site; to operate upgrades and website improvements, evaluate the use and make improvements to the site operations and other services necessary for the management of the sales portal and provision of related services;
- Skilled workers who produce the data needed to provide call center services and customer care to our users;
- Service providers for warranty service for products purchased on the website.

They will also have access to the data all operators BT Line srl and its partners involved in the sales, delivery management, refunds, complaints and warranty work, carried out following the use of the Site.

5. Log files

With the use of log files We have the ability to analyze trends, administer the site, track navigation path, diagnose server problems and gather information for aggregate use.
Addresses etc. They are not directly and unequivocally linked to identifiable personal.

6. Affiliated / associated websites

By accessing our website via an external source, the latter may make use of the personal data information to better understand how to use our Site.
Although we feel confident with these managers, we have not placed limitations on use or unauthorized disclosure of data.

7. Edit / deletion of personal data

Personal data may be canceled or changed at any time by accessing the archive of their data.
Registered users can edit their data into "customer area" on our website.

8. Safety measures

BT Line srl has security measures to prevent unauthorized access, which is not permitted or not in accordance with the purposes of collection as indicated by privacy laws.
However, BT Line srl can not guarantee its users that the security measures taken to protect the website, data transmission and information on the website may exclude any risk of unauthorized access of data via user devices:
We recommend that you make sure that your computer is equipped with appropriate software to protect the transmission of data on the network, both incoming and outgoing, and that his Internet service provider has also adopted adequate security measures to protect the transmission grid.

9. Links to other Websites

BT Line srl can not be held responsible for the content of such sites and the rules they apply, including with regard to your privacy and processing of your personal data while surfing on their pages. Our Privacy Policy does not apply to websites of other companies.

Links to these sites are provided solely to facilitate our users in research and navigation and to facilitate links to other sites on the internet.
These links do not represent any kind of recommendation, endorsement or promotion of access through navigation from the Site, and there's no guarantee for their content.

10. Your Rights

You have the option at any time to request from BT Line srl confirmation about which personal data was collected and processed through the website, and their communication in intelligible form.
Also you have the right to obtain information from BT Line srl about the origin of personal data, the purposes and methods of data processing that apply to these, the type of logic applied in the case of electronic devices that are used to treat data, to complete identification data of those processes and data controllers, the names of persons or categories of persons to whom personal data can be communicated or who may become aware of personal data in the performance of their duties as (for example) data controllers.

In addition, you have the right to:

- Updating, rectification and integration of your personal data;
- The cancellation, anonymization or blocking of personal data processed in violation of the law, including data which need not be kept for the purposes for which the data were collected or subsequently processed.
In any case You have the right to object in whole or in part:
- For legitimate reasons the processing of personal data concerning him or her even if pertinent to the purpose of collection;
- The processing of personal data for purposes of sending advertising material or items of direct / web marketing, or for carrying out market research or commercial communication.

11. Contacts

For more information about the processing of personal data by BT Line srl You can contact our assistance:

Article 12. Changes to the website

Planet Multi Store reserves the right to make, at any time, in its sole discretion, any changes, additions and / or updates that it deems necessary and / or simply appropriate to the site, content, programs and / or other materials contained herein and / or available through the website (including the General Conditions).
For clarity, any changes and / or updates made as above has no effect on already signed contracts with customers prior to the execution of such changes or updates.
In the event that is declared the nullity, invalidity or unenforceability, in whole or in part, of any provision of this Agreement by any competent court, the control authority or administrative authorities, the remaining provisions of this Agreement shall not be affected.

Article 13. Disputes resolution

Any question raised will be solved by Planet Multi Store staff as soon as possible.
Contact our assistacnce at +39 0574 23395 or via email:

Article 14. European procedures of the Dispute Resolution

European legislation requires that all online stores include the following link to the online dispute resolution platform of the European Commission:

Article 15. Jurisdiction and Venue

The Agreement is governed by Italian law.
For any dispute concerning the validity, effectiveness, interpretation or execution of each contract and in general relative to navigation on the website by the Customer or the use of any commissioning capabilities at the disposal of the Customer through the website, it shall be considered valid only the action by the Court of Forlì, except the Court of the place of residence or domicile of the customer, within the meaning of the Consumer Code.